Question 1

What is soft washing?

Accepted Answer

Soft washing is a low-pressure exterior cleaning method that uses biodegradable cleaning solutions to remove algae, mold, mildew, lichen, dirt, and organic stains. It is safer than high-pressure washing for roofs, siding, and other delicate surfaces.

Question 2

How is soft washing different from pressure washing?

Accepted Answer

Soft washing uses low pressure combined with specialized cleaning solutions to treat organic growth at its source, while pressure washing relies on high force. Soft washing is recommended for roofs, siding, and trim where high pressure could cause damage.

Question 3

How long do soft washing results last?

Accepted Answer

Results typically last between 1 and 5 years depending on shade, moisture, tree coverage, and environmental conditions. Roof cleanings often last the longest.

Question 4

How often should I have my house washed?

Accepted Answer

Most homes benefit from exterior cleaning every 12 to 24 months. Homes with heavy shade, trees, or high humidity may require more frequent service.

Question 5

Are your cleaning solutions safe for pets and people?

Accepted Answer

Yes. Once surfaces are fully rinsed and dry, the area is safe for people and pets. As a precaution, pets should remain indoors during the cleaning process.

Question 6

Will soft washing damage my roof, siding, or windows?

Accepted Answer

No. Soft washing uses low pressure comparable to a garden hose and is widely recommended by manufacturers for safely cleaning exterior surfaces.

Question 7

How long does it take for moss or lichen to come off the roof?

Accepted Answer

While the growth is treated immediately, full removal may take 6 to 8 months as weather naturally removes dead moss and lichen over time.

Question 8

Do you use pressure on roofs?

Accepted Answer

No. Roofs are cleaned using low-pressure soft washing methods to avoid damage to shingles and roofing materials.

Question 9

Do you bring your own water?

Accepted Answer

We carry buffer tanks but typically connect to the property’s water supply to maintain consistent flow and complete the job efficiently.

Question 10

Will your cleaning solutions affect my plants or landscaping?

Accepted Answer

We take plant protection seriously. Clients are asked to water plants before and after service, and we pre-wet and rinse landscaping as needed during cleaning.

Question 11

Do I need to be home during the service?

Accepted Answer

No. As long as we have access to exterior water and the work areas, you do not need to be home. We provide before-and-after photos when available.

Question 12

Can soft washing be done in cold weather?

Accepted Answer

Soft washing can typically be performed in spring, summer, and fall. Winter services may be limited due to freezing temperatures, with surface temperatures generally needing to be above 50 degrees.

Question 13

Are there restrictions on drone-assisted cleaning?

Accepted Answer

Yes. Drone operations are subject to FAA airspace regulations, weather conditions, wind speeds, and site safety considerations.

Question 14

What types of surfaces do you clean?

Accepted Answer

We clean vinyl and wood siding, asphalt and cedar roofs, decks, fences, stucco, brick, concrete, gutters, soffits, patios, and walkways.

Question 15

Is soft washing covered by homeowner’s insurance?

Accepted Answer

While cleaning itself is not typically covered, many insurance providers require homeowners to maintain roofs and siding. Soft washing helps reduce issues caused by heavy organic growth.

Keep Your Insurance Safe — and Your Home Spotless with Pura SoftWash

Keep Your Home Looking Brand New with Pura Softwash’s Annual Maintenance Program

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