What is soft washing?

Soft washing is a low-pressure exterior cleaning method that uses biodegradable cleaning solutions to remove algae, mold, mildew, lichen, dirt, and organic stains. It is safer than high-pressure washing for roofs, siding, and other delicate surfaces.

How is soft washing different from pressure washing?

Soft washing uses low pressure combined with specialized cleaning solutions to treat organic growth at its source, while pressure washing relies on high force. Soft washing is recommended for roofs, siding, and trim where high pressure could cause damage.

How long do soft washing results last?

Results typically last between 1 and 5 years depending on shade, moisture, tree coverage, and environmental conditions. Roof cleanings often last the longest.

How often should I have my house washed?

Most homes benefit from exterior cleaning every 12 to 24 months. Homes with heavy shade, trees, or high humidity may require more frequent service.

Are your cleaning solutions safe for pets and people?

Yes. Once surfaces are fully rinsed and dry, the area is safe for people and pets. As a precaution, pets should remain indoors during the cleaning process.

Will soft washing damage my roof, siding, or windows?

No. Soft washing uses low pressure comparable to a garden hose and is widely recommended by manufacturers for safely cleaning exterior surfaces.

How long does it take for moss or lichen to come off the roof?

While the growth is treated immediately, full removal may take 6 to 8 months as weather naturally removes dead moss and lichen over time.

Do you use pressure on roofs?

No. Roofs are cleaned using low-pressure soft washing methods to avoid damage to shingles and roofing materials.

Do you bring your own water?

We carry buffer tanks but typically connect to the property’s water supply to maintain consistent flow and complete the job efficiently.

Will your cleaning solutions affect my plants or landscaping?

We take plant protection seriously. Clients are asked to water plants before and after service, and we pre-wet and rinse landscaping as needed during cleaning.

Do I need to be home during the service?

No. As long as we have access to exterior water and the work areas, you do not need to be home. We provide before-and-after photos when available.

Can soft washing be done in cold weather?

Soft washing can typically be performed in spring, summer, and fall. Winter services may be limited due to freezing temperatures, with surface temperatures generally needing to be above 50 degrees.

Are there restrictions on drone-assisted cleaning?

Yes. Drone operations are subject to FAA airspace regulations, weather conditions, wind speeds, and site safety considerations.

What types of surfaces do you clean?

We clean vinyl and wood siding, asphalt and cedar roofs, decks, fences, stucco, brick, concrete, gutters, soffits, patios, and walkways.

Is soft washing covered by homeowner’s insurance?

While cleaning itself is not typically covered, many insurance providers require homeowners to maintain roofs and siding. Soft washing helps reduce issues caused by heavy organic growth.

Pura Softwash Terms and Conditions

Effective Date: January 1, 2026

These Terms & Conditions apply to all residential services performed by Pura Softwash and are incorporated into every approved estimate, proposal, work order, invoice, and Residential Service Agreement unless otherwise agreed to in writing.

PURA SOFTWASH

Residential Terms & Conditions

Effective Date: January 1, 2026

These Residential Terms & Conditions (“Terms”) govern all residential services performed by Pura Softwash (“Pura Softwash,” “Company,” “we,” “our,” or “us”). These Terms are incorporated into and form an integral part of every approved estimate, proposal, work order, invoice, and Residential Service Agreement issued by Pura Softwash unless otherwise agreed to in writing.

By approving an estimate, paying a deposit, scheduling services, signing electronically or in writing, authorizing work by email, text message, telephone, or verbally, or allowing Pura Softwash to begin work, the Customer acknowledges that they have received, reviewed, and agree to be bound by these Terms.

For convenience, the current version of these Residential Terms & Conditions is available online at:

www.purasoftwash.com/terms

The version of these Terms in effect on the date the Customer approves the estimate or authorizes work shall govern the services provided unless otherwise agreed to in writing by Pura Softwash.

These Terms are intended to establish clear expectations, define the responsibilities of both parties, and explain the limitations, warranties, and policies applicable to professional exterior cleaning services. Customers are encouraged to review these Terms carefully before authorizing work. Questions regarding these Terms should be directed to Pura Softwash prior to the scheduled service date.

Table of Contents

Definitions
Acceptance of Agreement
Scope of Services
Scheduling & Access
Customer Responsibilities
Property Conditions & Pre-Existing Defects
Cleaning Methods & Service Limitations
Roof Cleaning Terms
House Washing Terms
Window Cleaning Terms
Concrete, Masonry & Flatwork
Paint, Stains & Protective Coatings
Oxidation & Cosmetic Conditions
Landscaping & Plant Protection
Water Supply & Utilities
Warranties & Satisfaction Guarantee
Payment Terms
Cancellations & Rescheduling
Limitation of Liability
Force Majeure
Media Release
Dispute Resolution
Attorney’s Fees
Severability
Entire Agreement
Governing Law

Section 1 – Definitions

For purposes of these Residential Terms & Conditions, the following definitions shall apply:

“Company,” “Pura Softwash,” “we,” “our,” or “us” means Pura Softwash, its owners, employees, subcontractors, representatives, agents, successors, and assigns.

“Customer,” “Client,” or “you” means the property owner, authorized representative, or any individual approving or authorizing services on behalf of the property owner.

“Property” means the residence, structures, improvements, landscaping, and surrounding areas identified in the approved estimate or work order.

“Services” means the exterior cleaning work specifically identified in the approved estimate, proposal, work order, invoice, or Residential Service Agreement.

“Soft Washing” means the application of specialized cleaning solutions combined with low-pressure rinsing methods designed to safely remove visible mold and mildew staining, algae, moss, lichen, bacteria, dirt, pollen, and other environmental contaminants.

“Pressure Washing” means the use of pressurized water, with or without cleaning solutions, to clean appropriate hard surfaces as determined by Pura Softwash.

“Residential Service Agreement” means the customer-facing agreement provided with the estimate that summarizes the scope of work, customer responsibilities, expectations, warranty information, and references these Residential Terms & Conditions.

“Pre-Existing Condition” means any defect, damage, deterioration, discoloration, oxidation, failed coating, loose material, leak, structural issue, manufacturer defect, previous repair, or other condition that existed before Pura Softwash began performing services, regardless of whether it was visible before cleaning.

“Organic Growth” means algae, moss, lichen, mold, mildew, bacteria, fungi, pollen, or other naturally occurring biological contaminants found on exterior surfaces.

“Work Area” means all portions of the property where Pura Softwash employees, vehicles, equipment, hoses, ladders, drones, or cleaning materials are reasonably required to perform the contracted services.

Section 2 – Acceptance of Agreement

These Residential Terms & Conditions, together with the Residential Service Agreement, approved estimate, proposal, work order, invoice, and any written change orders or written amendments issued by Pura Softwash, constitute the entire agreement between the Customer and Pura Softwash for the services to be performed.

The Customer accepts and agrees to be bound by this Agreement upon the occurrence of any one or more of the following:

Approving an estimate or proposal electronically or in writing;
Signing any estimate, proposal, work order, Residential Service Agreement, or related document;
Paying a deposit or making any payment toward the contracted services;
Scheduling or requesting that services be performed;
Providing authorization by email, text message, telephone, or other written or verbal communication;
Permitting Pura Softwash to enter the Property or begin performing any portion of the contracted services; or
Otherwise accepting or receiving the benefits of the services provided by Pura Softwash.

The Customer represents and warrants that they are the owner of the Property or have the legal authority to authorize the services requested and to enter into this Agreement on behalf of the Property owner. If the individual authorizing the work is acting on behalf of another person, trust, homeowners association, management company, estate, business entity, or other organization, that individual represents that they possess full authority to bind such party to this Agreement.

The Customer acknowledges that they have had the opportunity to review these Residential Terms & Conditions, the accompanying Residential Service Agreement, and the approved estimate before authorizing work. The Customer further acknowledges that they have had the opportunity to ask questions regarding the services, expectations, warranties, and limitations described herein prior to the commencement of work.

Electronic signatures, electronic approvals, email authorizations, text message authorizations, online proposal approvals, and other forms of electronic acceptance shall have the same legal force and effect as an original handwritten signature to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Connecticut Uniform Electronic Transactions Act (UETA), and any other applicable federal or state law governing electronic transactions.

No verbal statements, representations, estimates of results, marketing materials, website content, photographs, videos, social media posts, or prior communications shall modify or supersede this Agreement unless expressly incorporated into a written agreement signed or otherwise approved in writing by an authorized representative of Pura Softwash.

Any amendment, modification, waiver, or addition to this Agreement must be made in writing and approved by both the Customer and an authorized representative of Pura Softwash. Failure by Pura Softwash to enforce any provision of this Agreement on one occasion shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

Section 3 – Scope of Services

Pura Softwash shall perform only the services specifically identified in the approved estimate, proposal, work order, invoice, or other written agreement (collectively, the “Scope of Services”). Any services not expressly listed are excluded from this Agreement unless subsequently approved in writing by both the Customer and Pura Softwash.

Pura Softwash provides professional exterior cleaning services designed to remove visible mold and mildew staining, algae, moss, lichen, bacteria, pollen, dirt, spider webs, and other environmental contaminants from exterior surfaces. Depending on the surfaces being cleaned, services may include soft washing, pressure washing, purified water window cleaning, surface cleaning, chemical treatment, drone-assisted cleaning, water-fed pole systems, and other industry-approved cleaning methods.

The Company reserves the sole discretion to determine the most appropriate cleaning methods, equipment, products, water pressure, solution strengths, dwell times, application techniques, access methods, sequencing, and safety procedures necessary to perform the contracted services. Cleaning methods may be modified at any time when, in the Company’s professional judgment, such modifications are necessary to protect employees, the Property, surrounding landscaping, neighboring structures, building materials, or the general public, or to comply with applicable laws, regulations, manufacturer recommendations, or industry standards.

The Scope of Services does not include repair, replacement, restoration, painting, staining, sealing, waterproofing, mold remediation, structural inspections, engineering evaluations, construction services, pest control, or any service not specifically identified in the approved estimate. The removal of organic growth, dirt, and environmental contaminants does not constitute repair or restoration of any building component.

If additional work is requested before, during, or after the scheduled service that falls outside the approved Scope of Services, such work shall be considered a change in scope and may require a revised estimate, additional charges, rescheduling, or other written authorization before the additional services are performed.

Pura Softwash reserves the right to decline, postpone, or discontinue any service that, in its sole professional judgment, presents an unreasonable safety risk, is likely to cause damage to the Property or surrounding areas, cannot be completed using industry-accepted methods, or cannot be safely performed due to weather conditions, structural concerns, inaccessible areas, equipment limitations, or other unforeseen circumstances.

Section 4 – Scheduling, Access & Property Preparation

Pura Softwash will make reasonable efforts to perform the contracted services on the scheduled service date; however, all scheduling is subject to weather conditions, equipment availability, employee safety, property accessibility, material availability, emergency service calls, and other operational considerations. The Company reserves the right to reschedule services whenever necessary to ensure the safety of its employees, the Customer’s property, or the quality of the work being performed.

The Customer agrees to provide Pura Softwash with safe, unobstructed, and reasonable access to all areas included within the approved Scope of Services. Gates shall be unlocked, vehicles relocated when necessary, and any conditions that may prevent or materially interfere with access to the work area should be addressed prior to the scheduled appointment.

The Customer is responsible for ensuring that all windows, doors, skylights, crawl space entrances, attic vents, electrical outlets, and other building openings are securely closed and reasonably weatherproof prior to the commencement of work. Pura Softwash shall not be responsible for water intrusion resulting from open windows, improperly secured doors, defective weatherstripping, failed window seals, deteriorated caulking, existing leaks, or other pre-existing conditions.

Pura Softwash will make reasonable efforts to move, relocate, or protect patio furniture, outdoor furnishings, and other movable items when necessary and practical to safely perform the contracted services. Oversized, excessively heavy, fragile, permanently installed, structurally compromised, or otherwise unsafe items may be left in place and cleaned around or protected as Pura Softwash determines appropriate. The Customer remains responsible for identifying and, when appropriate, removing or securing valuable, delicate, fragile, electronic, sentimental, or otherwise sensitive personal property prior to service. Additional terms regarding personal property and movable items are provided in Section 14.1 of this Agreement.

For the safety of all individuals present, children, pets, and other occupants should remain clear of active work areas until the services have been completed and the cleaning solutions have had sufficient time to dry or be rinsed in accordance with the cleaning process.

The Customer shall disclose, prior to the scheduled service date, any known conditions that may affect the safe or proper performance of the work, including but not limited to damaged roofing materials, loose siding, cracked windows, deteriorated caulking, existing leaks, recently painted or sealed surfaces, newly installed building materials, sensitive landscaping, irrigation systems, well water systems, solar equipment, electrical concerns, or other conditions requiring special consideration.

If Pura Softwash arrives at the Property and is unable to perform the contracted services due to inaccessible work areas, lack of water or utility access, unsafe conditions, undisclosed property conditions, or other circumstances beyond the Company’s control, the service may be rescheduled and may be subject to additional trip charges or rescheduling fees as permitted under this Agreement.

Section 5 – Customer Responsibilities & Property Disclosures

The Customer agrees to cooperate with Pura Softwash and to provide all information reasonably necessary for the safe and proper performance of the contracted services. Failure to disclose known property conditions may increase the risk of unintended results and may limit Pura Softwash’s ability to safely perform the work.

The Customer is responsible for providing a functional exterior water source unless otherwise agreed to in writing. If electrical power is reasonably required for the contracted services, the Customer shall also provide access to a suitable electrical outlet. Any interruption of water or electrical service during the project may delay completion of the work and require rescheduling.

Prior to the scheduled service, the Customer shall notify Pura Softwash of any known conditions or characteristics that may affect the performance of the work, including but not limited to:

Existing roof leaks or water intrusion;
Loose, damaged, missing, or deteriorated roofing materials;
Loose siding, trim, gutters, shutters, soffits, fascia, or other exterior components;
Cracked or damaged windows, failed window seals, deteriorated caulking, or defective weatherproofing;
Recently painted, stained, sealed, or repaired surfaces;
Newly installed siding, roofing, windows, landscaping, or other improvements;
Irrigation systems, well water systems, underground utilities, or hidden obstacles;
Delicate landscaping or plants requiring special protection;
Patio furniture, outdoor furnishings, or specialty items requiring special handling or protection;
The approximate age and color of exterior surfaces being cleaned, when reasonably known; and
Any other condition that could reasonably affect the safety, quality, or expected results of the services being performed.

The Customer acknowledges that the age, color, condition, composition, and environmental exposure of exterior surfaces may affect cleaning results. Surfaces more than ten (10) years old and certain colors, including blue, yellow, red, and purple, may have an increased susceptibility to oxidation, fading, color loss, discoloration, or color variation. Additional terms regarding oxidation and cosmetic surface conditions are provided in Section 13 of this Agreement.

Pura Softwash will make reasonable efforts to move, relocate, or protect patio furniture, outdoor furnishings, and other movable items when necessary and practical. The Customer remains responsible for identifying and, when appropriate, removing or securing valuable, delicate, fragile, electronic, sentimental, or otherwise sensitive personal property. Pura Softwash reserves the right to leave an item in place and clean around or protect it when moving the item would, in the Company’s professional judgment, create an unreasonable risk of injury or property damage. Additional terms regarding the handling of personal property are provided in Section 14.1.

The Customer shall ensure that children, pets, and other occupants remain clear of the work area while services are being performed and until the Company’s cleaning process has been completed.

The Customer shall promptly inspect the completed work upon notification that the project has been finished and shall notify Pura Softwash of any concerns within a reasonable period so that the Company has the opportunity to inspect and, where appropriate, address the matter before conditions change due to weather, additional contamination, third-party activity, or subsequent maintenance.

The Customer acknowledges that professional exterior cleaning often reveals pre-existing conditions that were previously concealed by dirt, algae, visible mold and mildew staining, moss, lichen, oxidation, fading, or other environmental contaminants. The Customer understands that the discovery or increased visibility of oxidation, fading, discoloration, coating deterioration, or other pre-existing conditions after cleaning does not, by itself, indicate that Pura Softwash caused the condition or is responsible for its repair, restoration, repainting, or correction.

Section 6 – Property Conditions & Pre-Existing Defects

The Customer acknowledges that the Property is subject to normal aging, weathering, environmental exposure, prior repairs, and ordinary wear and tear. Exterior surfaces may contain existing defects, deterioration, cosmetic conditions, or structural issues that are not readily visible before cleaning due to the presence of dirt, algae, visible mold and mildew staining, moss, lichen, oxidation, pollen, or other environmental contaminants.

Professional exterior cleaning removes surface contaminants and may reveal conditions that were previously concealed. The discovery or increased visibility of these conditions following cleaning does not, by itself, indicate that the cleaning process caused the condition or that Pura Softwash is responsible for its repair, replacement, or correction.

Pre-existing conditions may include, but are not limited to:

Oxidation, fading, chalking, or color loss;
Loose, peeling, blistering, cracked, or improperly adhered paint, stain, sealers, or protective coatings;
Deteriorated caulking, weatherstripping, grout, mortar, or sealants;
Cracked, broken, loose, or deteriorated siding, trim, fascia, soffits, gutters, shutters, flashing, roofing materials, or other exterior components;
Existing roof leaks, failed flashing, moisture intrusion, or water infiltration;
Failed insulated window seals, scratched glass, mineral deposits, hard water staining, fabrication debris, or other glass defects;
Concrete cracking, spalling, aggregate exposure, previous repairs, color variations, efflorescence, rust staining, or permanent discoloration;
Wood checking, splitting, warping, cupping, rot, insect damage, or deterioration;
Loose masonry, damaged mortar joints, deteriorated stone, or structural movement;
Previous repairs, patchwork, mismatched materials, manufacturer defects, installation deficiencies, or normal aging; and
Any other condition that existed before Pura Softwash began performing the contracted services.

Pura Softwash does not perform destructive testing, engineering evaluations, roofing inspections, structural inspections, moisture investigations, mold remediation, or forensic examinations before, during, or after cleaning. Unless expressly agreed to in writing, the Company is not responsible for identifying hidden defects or determining the structural integrity or remaining service life of any building component.

If Pura Softwash discovers conditions that, in its professional judgment, create a safety concern or significantly increase the risk of damage, the Company reserves the right to modify the cleaning process, suspend work, exclude affected areas from the Scope of Services, or recommend repair before cleaning continues. Any such decision shall not constitute a breach of this Agreement.

The Customer acknowledges that professional cleaning cannot restore damaged building materials, reverse normal aging, repair structural deficiencies, eliminate permanent staining, or return weathered surfaces to their original condition. Cleaning is intended to improve the appearance of exterior surfaces by removing environmental contaminants and is not a substitute for repair, restoration, replacement, or maintenance of deteriorated building materials.

The Customer acknowledges that the age, color, composition, finish, and environmental exposure of exterior surfaces may affect their existing condition and susceptibility to oxidation, fading, color loss, or discoloration. Surfaces more than ten (10) years old and certain colors, including blue, yellow, red, and purple, may have an increased susceptibility to these conditions. Cleaning may reveal or make such pre-existing cosmetic conditions more noticeable as dirt, biological growth, oxidation residue, and other contaminants are removed. Additional terms regarding oxidation, discoloration, and cosmetic surface conditions are provided in Section 13 of this Agreement.

Section 7 – Cleaning Methods & Service Limitations

Pura Softwash utilizes industry-approved cleaning methods, equipment, cleaning agents, and application techniques that are selected based on the type, age, condition, accessibility, and construction of the surfaces being cleaned. Every property is unique, and no single cleaning method is appropriate for every situation.

The Company reserves the sole and absolute discretion to determine the appropriate cleaning process for each project, including but not limited to the selection of cleaning solutions, dilution ratios, dwell times, water pressure, water temperature, rinsing procedures, application methods, access methods, safety equipment, drone-assisted technology, ladders, water-fed pole systems, and the sequence in which services are performed.

Pura Softwash may modify, postpone, suspend, or discontinue any portion of the contracted services whenever, in the Company’s professional judgment, such action is necessary to:

Protect the health and safety of employees, customers, or the public;
Prevent damage to the Property or surrounding structures;
Protect landscaping, vegetation, or environmentally sensitive areas;
Address changing weather conditions or unforeseen site conditions;
Comply with applicable laws, regulations, manufacturer recommendations, or industry standards; or
Respond to conditions discovered during the course of the work that were not reasonably apparent during the initial estimate.

While Pura Softwash strives to achieve the highest quality results possible, the Company does not guarantee that every stain, discoloration, biological contaminant, or cosmetic condition can be completely removed. Certain conditions, including but not limited to oxidation, permanent staining, rust, mineral deposits, hard water staining, artillery fungus, paint failure, deeply embedded contaminants, efflorescence, and other non-organic discoloration, may remain visible after cleaning despite the use of accepted professional cleaning methods.

Cleaning results may vary based on numerous factors, including the age and condition of the surface, previous maintenance, environmental exposure, material composition, manufacturer specifications, prior repairs, weather conditions, and the severity or duration of contamination. Variations in appearance between cleaned surfaces and adjacent materials do not necessarily indicate improper workmanship.

The Customer acknowledges that professional exterior cleaning is intended to improve the appearance of the Property through the removal of environmental contaminants. Cleaning does not constitute restoration, repair, refinishing, painting, staining, sealing, waterproofing, mold remediation, or replacement of building materials. Pura Softwash shall not be required to utilize cleaning methods that, in its professional judgment, would create an unreasonable risk of injury, property damage, or permanent harm to the surfaces being cleaned.

Any request by the Customer to utilize a specific cleaning method, product, pressure setting, or procedure contrary to Pura Softwash’s professional judgment may be declined by the Company. If Pura Softwash agrees in writing to perform services using a Customer-requested method, the Customer assumes responsibility for the risks associated with that requested deviation from the Company’s standard operating procedures.

Section 8 – Roof Cleaning Terms

When roof cleaning services are included within the approved Scope of Services, Pura Softwash will utilize industry-approved soft washing methods specifically designed to remove visible mold and mildew staining, algae, moss, lichen, bacteria, and other biological contaminants from roofing materials while minimizing the risk of damage associated with high-pressure cleaning.

The Customer acknowledges that roof cleaning is a maintenance service intended to remove biological growth and improve the appearance of the roof. Roof cleaning is not a roofing inspection, repair, restoration, certification, waterproofing service, or life-extension treatment, and Pura Softwash makes no representation or warranty regarding the structural integrity, watertightness, condition, remaining service life, or future performance of any roofing system.

The Customer understands that black staining may disappear immediately or continue to improve following several rainfall events as residual cleaning solution is naturally reactivated. Moss and lichen may not detach immediately after treatment and may require several weeks or months to naturally dry, become brittle, and release from the roof surface. This is a normal and expected part of the soft washing process and shall not be considered incomplete work or a warranty claim.

Pura Softwash is not responsible for existing roof defects, including but not limited to damaged or deteriorated shingles, cracked or broken tiles, loose ridge caps, exposed fasteners, deteriorated flashing, failed sealants, aging roofing materials, prior repairs, manufacturing defects, improper installation, hidden leaks, or other conditions that existed before cleaning began. The removal of biological growth may reveal conditions that were previously concealed and does not indicate that the cleaning process caused those conditions.

Certain stains, discoloration, mineral deposits, rust staining, asphalt bleed-through, manufacturing variations, lichen root staining, or other non-organic conditions may remain visible after cleaning despite the successful elimination of biological growth. Pura Softwash does not guarantee the complete removal of every stain or discoloration from roofing materials.

For safety reasons, Pura Softwash reserves the right to modify the cleaning process, exclude portions of the roof from service, postpone the work, or discontinue roof cleaning if weather conditions, roof pitch, structural concerns, unsafe access, fragile roofing materials, or other site conditions create an unreasonable risk to employees or the Property.

Unless otherwise agreed to in writing, roofs are generally not rinsed following the application of the cleaning solution. The treatment is designed to remain on the roof surface and continue working after service is completed. Natural rainfall assists in activating and rinsing the treatment over time and is an expected part of the roof cleaning process.

The Customer acknowledges that no cleaning method can prevent the future return of algae, moss, lichen, or other biological growth indefinitely. Future growth is influenced by environmental conditions, shade, moisture, tree coverage, roof orientation, and other factors beyond the control of Pura Softwash.

Section 9 – House Washing Terms

When house washing services are included within the approved Scope of Services, Pura Softwash will utilize industry-approved soft washing methods designed to safely remove visible mold and mildew staining, algae, bacteria, dirt, pollen, spider webs, and other environmental contaminants from exterior surfaces while minimizing the risk of damage associated with traditional high-pressure cleaning.

The Customer acknowledges that house washing is a maintenance service intended to improve the appearance of exterior surfaces through the removal of environmental contaminants. House washing is not a restoration, painting, staining, sealing, waterproofing, mold remediation, construction, or repair service, and Pura Softwash makes no representation or warranty regarding the condition, structural integrity, weather resistance, color stability, finish, or remaining service life of any siding, trim, fascia, soffits, shutters, gutters, doors, or other exterior building components.

Pura Softwash utilizes cleaning solutions appropriate for the surfaces being treated; however, the Company cannot guarantee the complete removal of every stain, discoloration, or cosmetic defect. Certain conditions, including but not limited to oxidation, fading, chalking, color loss, permanent staining, rust, mineral deposits, artillery fungus, paint failure, excessive weathering, ultraviolet deterioration, and manufacturer defects, may remain visible or become more noticeable after cleaning despite the successful removal of biological growth and surface contaminants.

The Customer acknowledges that the age, color, condition, composition, and environmental exposure of exterior surfaces may affect cleaning results. Surfaces more than ten (10) years old may have an increased susceptibility to oxidation, fading, color loss, or discoloration. Certain colors, including blue, yellow, red, and purple, may also have an increased susceptibility to visible discoloration or color variation, particularly when the surface is aged, oxidized, faded, heavily exposed to sunlight, weathered, or otherwise deteriorated. Additional terms regarding oxidation, discoloration, and cosmetic surface conditions are provided in Section 13 of this Agreement.

The Customer acknowledges that professional cleaning may reveal pre-existing conditions that were previously concealed by dirt, algae, visible mold and mildew staining, oxidation, fading, or other environmental contaminants. These conditions may include loose or deteriorated siding, failed caulking, peeling or blistering paint, damaged trim, insect damage, wood rot, cracked sealants, loose gutters, previous repairs, oxidation, fading, uneven coloration, or coating deterioration. The discovery or increased visibility of these conditions following cleaning does not, by itself, indicate that the cleaning process caused the condition.

Pura Softwash is not responsible for damage or cosmetic conditions resulting from pre-existing defects or deterioration, including but not limited to deteriorated building materials, improperly installed siding, loose trim, failed sealants, cracked caulking, hidden water intrusion, aging construction materials, oxidation, fading, ultraviolet deterioration, coating failure, manufacturer defects, or previous repairs. The Customer understands that water may enter areas where pre-existing defects already exist despite the use of accepted industry cleaning practices.

The Company reserves the right to modify cleaning methods, cleaning solution concentrations, dwell times, rinsing procedures, reduce operating pressure, utilize alternate application techniques, exclude certain areas from cleaning, or discontinue services whenever, in its professional judgment, continued cleaning presents an unreasonable risk of damage or cosmetic change due to the age, color, condition, construction, accessibility, oxidation, fading, coating deterioration, or other characteristics of the surfaces involved.

Certain exterior materials, including painted wood, cedar, fiber cement, EIFS (synthetic stucco), vinyl siding, aluminum siding, brick, natural stone, composite materials, and decorative finishes, may require different cleaning methods or produce varying results. The Customer acknowledges that appearance may vary between different materials and areas of the Property due to age, color, weathering, ultraviolet exposure, previous maintenance, replacement materials, manufacturing differences, environmental exposure, and existing surface conditions.

Nothing contained within this Agreement shall be interpreted as a guarantee that professional cleaning will restore exterior surfaces to their original appearance, produce uniform coloration, or eliminate all visible discoloration. Pura Softwash’s obligation is limited to performing the contracted services in a professional and workmanlike manner using commercially reasonable cleaning methods consistent with accepted industry practices.

Section 10 – Window Cleaning Terms

When window cleaning services are included within the approved Scope of Services, Pura Softwash will utilize commercially reasonable cleaning methods, including purified water systems, deionized (DI) water, reverse osmosis (RO) systems, water-fed pole technology, traditional window cleaning equipment, or other industry-approved techniques appropriate for the Property and the condition of the glass.

Window cleaning is intended to remove dirt, pollen, dust, environmental contaminants, and other surface debris from accessible exterior glass, frames, sills, and related components. Window cleaning is not a glass restoration, polishing, repair, or replacement service and is not intended to correct defects within or upon the glass or window assembly.

The Customer acknowledges that professional window cleaning may reveal or make more noticeable conditions that were previously concealed by dirt, oxidation, mineral deposits, or other contaminants. These conditions may include, but are not limited to:

Scratches, scuffs, abrasions, or etched glass;
Hard water stains and mineral deposits;
Failed insulated window seals or fogged glass;
Fabrication debris;
Construction residue, paint overspray, adhesives, caulk, or silicone;
Chips, cracks, edge damage, or stress fractures;
Defective or deteriorated glazing compounds, weather seals, or window frames;
Manufacturer defects or installation deficiencies; and
Existing repairs or prior damage.

The discovery or increased visibility of any pre-existing condition following cleaning shall not be interpreted as evidence that the cleaning process caused the condition. Pura Softwash shall not be responsible for the repair, replacement, restoration, or correction of windows, glass, frames, seals, glazing compounds, coatings, or related components that exhibit pre-existing defects, deterioration, or damage.

Pura Softwash reserves the right to postpone, modify, limit, or discontinue window cleaning services whenever, in its sole professional judgment, continued cleaning presents an unreasonable risk of scratching, breakage, seal failure, coating damage, or other harm due to the age, condition, manufacturer recommendations, fabrication debris, compromised tempered or heat-treated glass, defective Low-E coatings, aftermarket window films, existing damage, or other latent defects. The Company shall not be responsible for damage resulting from latent manufacturing defects, defective glass, compromised coatings, fabrication debris, or conditions that are not reasonably detectable through a visual inspection prior to cleaning. The decision to decline or discontinue services under these circumstances shall not constitute a breach of this Agreement and shall not obligate Pura Softwash to perform services that, in its professional judgment, cannot be completed safely or without creating an unreasonable risk of damage.

Unless specifically identified in the approved estimate, window cleaning services do not include the removal of construction debris, paint overspray, adhesives, silicone residue, hard water restoration, mineral stain removal, glass polishing, scratch removal, screen repair, screen cleaning, track cleaning, seal replacement, window repair, or the restoration of failed insulated glass units.

When purified water systems are utilized, the cleaning process is designed to produce a spot-free finish under normal conditions. Existing mineral deposits, failed window seals, damaged glass, manufacturing defects, environmental conditions, or contamination beneath or within the glass may affect the final appearance of the windows and shall not be considered deficiencies in the services provided by Pura Softwash.

Pura Softwash does not guarantee that all stains, mineral deposits, scratches, fabrication debris, or cosmetic defects can be removed through standard window cleaning procedures. The Company’s obligation is limited to performing the contracted services in a professional and workmanlike manner using commercially reasonable cleaning methods consistent with accepted industry practices.

Nothing contained within this Agreement shall be construed as a warranty, certification, or guarantee regarding the condition, clarity, structural integrity, weather resistance, energy performance, or future service life of any window, glass panel, frame, seal, glazing system, or related component.

Section 11 – Concrete, Masonry & Flatwork Terms

When cleaning concrete, pavers, brick, natural stone, masonry, pool decks, patios, walkways, driveways, retaining walls, or other flatwork surfaces included within the approved Scope of Services, Pura Softwash will utilize commercially reasonable cleaning methods appropriate for the surface, its condition, and the type of contamination present.

The purpose of these services is to remove algae, visible mold and mildew staining, moss, dirt, pollen, organic growth, and other environmental contaminants. Cleaning is not intended to restore, repair, resurface, recolor, seal, or otherwise return the surface to its original appearance.

The Customer acknowledges that professional cleaning may reveal or make more noticeable pre-existing conditions that were previously concealed by dirt, biological growth, or environmental staining. These conditions may include, but are not limited to:

Cracks, settlement, or shifting;
Surface pitting, scaling, spalling, or flaking;
Aggregate exposure;
Previous repairs, patchwork, or replacement sections;
Color variations or fading;
Efflorescence;
Rust stains;
Oil, grease, transmission fluid, tire marks, or other petroleum-based stains;
Fertilizer staining, leaf tannins, irrigation staining, or other permanent discoloration;
Polymeric sand deterioration or joint failure;
Loose, damaged, or uneven pavers; and
Manufacturer defects or installation deficiencies.

The discovery or increased visibility of these conditions following cleaning shall not be interpreted as evidence that the cleaning process caused the condition. Pura Softwash shall not be responsible for repairing, replacing, resurfacing, leveling, sealing, recoloring, re-sanding, or restoring concrete, masonry, pavers, stone, mortar joints, or related materials exhibiting pre-existing deterioration or damage.

Some stains and discoloration cannot be completely removed through standard cleaning methods. Rust, hard water deposits, battery acid staining, fertilizer staining, oil, grease, tire marks, paint, efflorescence, deeply embedded organic staining, and other permanent or chemical stains may remain visible after cleaning despite the use of accepted industry cleaning methods. Additional specialty stain-removal treatments, if available, are not included unless specifically identified in the approved estimate.

Where pressure washing or surface cleaning equipment is utilized, Pura Softwash will use commercially reasonable operating pressures appropriate for the surface being cleaned. However, existing weak concrete, deteriorated mortar, damaged grout, loose pavers, failing decorative coatings, deteriorated expansion joints, or improperly installed materials may become more apparent during or after cleaning. Pura Softwash shall not be responsible for conditions resulting from age, weathering, freeze-thaw cycles, poor installation, or normal deterioration.

Unless specifically included in the approved estimate, services do not include polymeric sand replacement, joint stabilization, paver leveling, sealing, concrete repair, crack repair, resurfacing, stain removal beyond standard cleaning procedures, or restoration of decorative concrete finishes.

Nothing contained within this Agreement shall be construed as a warranty or guarantee regarding the structural integrity, appearance, drainage, stability, color, or future condition of any concrete, masonry, brick, stone, paver, mortar, grout, or other flatwork surface. Pura Softwash’s obligation is limited to performing the contracted cleaning services in a professional and workmanlike manner using commercially reasonable methods consistent with accepted industry practices.

Section 12 – Paint, Stains & Protective Coatings

Many exterior surfaces are protected by paints, stains, sealers, clear coatings, waterproofing products, elastomeric coatings, limewash, whitewash, specialty finishes, and other protective or decorative surface treatments. The performance and condition of these materials depend upon proper application, adhesion, curing, age, maintenance, environmental exposure, ultraviolet exposure, material composition, color, and normal weathering.

Pura Softwash utilizes industry-approved cleaning methods intended to clean exterior surfaces while preserving properly bonded and properly cured coatings. However, professional exterior cleaning cannot strengthen, restore, or improve coatings that have deteriorated over time or were improperly applied, improperly cured, previously damaged, weathered, oxidized, faded, or have otherwise reached or approached the end of their useful service life.

The Customer acknowledges that cleaning may reveal or expose pre-existing coating failure or cosmetic deterioration that was previously concealed by dirt, algae, visible mold and mildew staining, oxidation, pollen, or other environmental contaminants. Such conditions may include, but are not limited to:

Peeling, flaking, or chipping paint;
Blistering or bubbling coatings;
Chalking or oxidation;
Fading, color loss, color variation, or discoloration;
Uneven or blotchy appearance;
Cracked or deteriorated stain finishes;
Loose or failing sealers;
Failed clear coats;
Limewash or whitewash deterioration;
Elastomeric coating failure;
Previously repaired or improperly applied coatings;
Improper surface preparation prior to painting or staining;
Improper curing of paints, stains, or coatings; and
Manufacturer defects or product failure.

The discovery or increased visibility of these conditions following cleaning shall not be interpreted as evidence that the cleaning process caused the condition. Pura Softwash shall not be responsible for the repair, repainting, re-staining, resealing, refinishing, color correction, or replacement of coatings or finishes that exhibit pre-existing deterioration, oxidation, fading, improper adhesion, improper curing, normal weathering, ultraviolet deterioration, or manufacturer defects.

Certain paints, stains, coatings, colors, and specialty finishes may naturally continue to deteriorate due to age, ultraviolet exposure, moisture intrusion, freeze-thaw cycles, substrate movement, environmental exposure, or other factors beyond the control of Pura Softwash. Cleaning does not stop, reverse, or prevent these natural processes and may make existing deterioration or color variation more noticeable by removing contaminants that previously concealed the underlying condition.

Unless specifically included within the approved Scope of Services, Pura Softwash does not provide paint removal, stain removal, oxidation removal, color restoration, coating restoration, sealing, repainting, refinishing, waterproofing, coating application, or coating repair services.

Nothing contained within this Agreement shall be construed as a warranty or guarantee regarding the adhesion, appearance, durability, color, color consistency, weather resistance, or remaining service life of any paint, stain, sealer, clear coat, elastomeric coating, limewash, whitewash, specialty finish, or other protective coating. Pura Softwash’s responsibility is limited solely to performing the contracted cleaning services in a professional and workmanlike manner using commercially reasonable cleaning methods consistent with accepted industry practices.

Section 13 – Oxidation, Discoloration & Cosmetic Surface Conditions

Many exterior building materials naturally experience oxidation, fading, chalking, color loss, discoloration, and other cosmetic deterioration as a result of age, sunlight, ultraviolet exposure, weather exposure, moisture, airborne contaminants, material composition, manufacturing characteristics, previous maintenance, and normal environmental conditions. These conditions develop over time and may exist before cleaning even when they are not readily visible.

The Customer acknowledges that professional cleaning removes dirt, algae, visible mold and mildew staining, pollen, oxidation residue, and other surface contaminants that may conceal or reduce the visibility of existing cosmetic conditions. As these contaminants are removed, oxidation, fading, chalking, discoloration, uneven coloration, color inconsistencies, streaking, blotching, or other imperfections may become visible or more noticeable. The discovery or increased visibility of these conditions following cleaning shall not, by itself, be interpreted as evidence that the cleaning process caused the underlying condition.

Surface Age & Color

The age, color, composition, finish, and environmental exposure of an exterior surface may affect its susceptibility to oxidation, fading, color loss, or discoloration. Surfaces more than ten (10) years old may have an increased risk of visible oxidation, fading, discoloration, or other cosmetic changes during or after cleaning due to normal aging and prolonged environmental exposure.

Certain colors may also exhibit an increased susceptibility to visible fading, color variation, or discoloration. Blue, yellow, red, and purple exterior surfaces may present an increased risk of visible discoloration or color variation during or after cleaning, particularly when the surface is aged, heavily exposed to sunlight, oxidized, weathered, previously cleaned improperly, or otherwise deteriorated.

The presence of any particular color or a surface age greater than ten (10) years does not necessarily mean discoloration will occur. Rather, these characteristics may indicate an increased susceptibility to pre-existing oxidation, fading, ultraviolet deterioration, pigment instability, coating deterioration, or other cosmetic conditions that may become visible or more pronounced following cleaning.

Customers are requested to provide Pura Softwash with the approximate age and color of exterior surfaces during the estimating or intake process when reasonably known. The Customer acknowledges that any age provided may be an estimate and that Pura Softwash does not independently verify the manufacture, installation, painting, or coating date of exterior surfaces.

Oxidation and cosmetic deterioration commonly occur on, but are not limited to:

Vinyl siding;
Aluminum siding;
Painted wood;
Painted or coated fiber cement;
Painted metal surfaces;
Gutters and downspouts;
Garage doors;
Window frames;
Composite building materials;
Painted trim;
Fiberglass doors;
Factory-finished materials; and
Other painted, coated, pigmented, or finished exterior surfaces.

The Customer understands that oxidized, faded, aged, or weathered surfaces may exhibit a chalky residue, faded appearance, uneven coloration, streaking, blotching, pigment loss, or other variations in appearance that cannot be corrected through standard cleaning procedures. Removal or correction of oxidation and discoloration may require specialized restoration, repainting, refinishing, or other corrective services that are not included within the approved Scope of Services unless specifically stated in writing.

Pura Softwash does not guarantee the removal or correction of oxidation, fading, chalking, pigment loss, embedded discoloration, ultraviolet damage, weathering, color variation, or other cosmetic conditions resulting from age, environmental exposure, manufacturing characteristics, coating deterioration, previous maintenance, prior cleaning, manufacturer defects, or normal wear and tear.

Certain heavily oxidized, aged, faded, or weathered surfaces may require reduced cleaning pressures, modified cleaning solutions, altered application techniques, limited dwell times, additional rinsing, exclusion from portions of the cleaning process, or other precautions intended to minimize the risk of additional cosmetic change or coating failure. Pura Softwash reserves the right to modify, limit, exclude, or discontinue cleaning of any surface that, in its professional judgment, presents an unreasonable risk due to excessive oxidation, age, color instability, deteriorated finishes, failing coatings, or other pre-existing conditions.

The Customer acknowledges that attempts to aggressively remove oxidation or correct existing discoloration may result in an inconsistent appearance, additional pigment loss, coating failure, or damage to the finished surface. Unless oxidation or discoloration restoration services are specifically contracted in writing, Pura Softwash shall not perform such restoration procedures or be responsible for correcting cosmetic conditions associated with oxidized, faded, aged, weathered, or otherwise deteriorated materials.

Nothing contained within this Agreement shall be construed as a warranty or guarantee regarding the appearance, color consistency, finish, durability, or remaining service life of any oxidized, faded, discolored, aged, or weathered surface. Pura Softwash’s responsibility is limited to performing the contracted cleaning services in a professional and workmanlike manner using commercially reasonable methods consistent with accepted industry practices.

Section 14 – Landscaping, Vegetation & Exterior Property Protection

Pura Softwash recognizes the importance of protecting landscaping, lawns, trees, shrubs, flowers, gardens, and other exterior vegetation during the performance of its services. The Company utilizes commercially reasonable plant protection procedures, which may include pre-wetting, continuous rinsing, post-rinsing, controlled application techniques, and other industry-accepted practices intended to minimize the potential impact of cleaning solutions on surrounding vegetation.

The Customer acknowledges that exterior cleaning solutions, environmental conditions, and the health of living vegetation are subject to numerous variables beyond the Company’s control. Factors including, but not limited to, drought, excessive rainfall, disease, insect activity, transplant shock, soil conditions, root damage, fertilizer application, existing chemical exposure, seasonal stress, extreme temperatures, improper irrigation, or pre-existing plant health may affect how vegetation responds before, during, or after the cleaning process.

To assist in protecting the Property, the Customer agrees to:

Water all landscaping, lawns, shrubs, flowers, gardens, and other vegetation thoroughly before and after service, when requested by Pura Softwash;
Notify Pura Softwash of newly installed landscaping, recently transplanted vegetation, delicate, exotic, or particularly sensitive plant species prior to the commencement of work;
Identify any irrigation systems, hidden landscaping features, landscape lighting, invisible pet fencing, or other underground or concealed improvements that may be affected by hoses or equipment;
Remove or protect delicate potted plants or other movable landscaping features that may be susceptible to damage; and
Provide reasonable access to exterior water sources necessary for plant protection during the performance of services.

While Pura Softwash exercises reasonable care in protecting landscaping, the Company does not guarantee that all vegetation will remain unaffected. Living plants are biological organisms that respond differently to environmental conditions and cannot be guaranteed against stress, discoloration, temporary wilting, leaf drop, seasonal decline, or other natural responses that may occur despite proper plant protection procedures.

Pura Softwash shall not be responsible for damage to vegetation resulting from pre-existing disease, poor plant health, improper maintenance, inadequate watering, drought, excessive moisture, insect infestation, soil deficiencies, root disturbance, seasonal dormancy, acts of nature, or other conditions beyond the Company’s reasonable control. Likewise, the Company shall not be responsible for damage resulting from the Customer’s failure to disclose sensitive vegetation or to comply with recommended watering or preparation instructions.

The Customer further acknowledges that some plants may exhibit temporary signs of stress following professional exterior cleaning despite the use of accepted industry plant protection practices. Temporary wilting, leaf spotting, minor discoloration, or seasonal leaf loss does not necessarily indicate permanent damage and may resolve naturally as environmental conditions improve.

Unless specifically included within the approved Scope of Services, Pura Softwash does not provide landscaping, horticultural, irrigation, arborist, lawn care, fertilization, pesticide application, or plant restoration services.

Nothing contained within this Agreement shall be construed as a warranty or guarantee regarding the health, appearance, survival, growth, or future condition of any landscaping, lawn, tree, shrub, flower, garden, or other vegetation located on or adjacent to the Property. Pura Softwash’s responsibility is limited to exercising commercially reasonable care and utilizing accepted industry practices during the performance of the contracted services.

Section 14.1 – Personal Property & Movable Items

The Customer agrees to disclose any patio furniture, outdoor furnishings, or other significant movable items located within or adjacent to the designated work area, including, when reasonably known, the type of item and material from which it is made.

Pura Softwash will make reasonable efforts to move, relocate, or protect patio furniture, outdoor furnishings, and other movable items when necessary and practical to safely perform the contracted services. Oversized, excessively heavy, fragile, permanently installed, structurally compromised, or otherwise unsafe items may be left in place and cleaned around or protected as Pura Softwash determines appropriate. Pura Softwash reserves the right to decline to move any item when, in its professional judgment, doing so could create an unreasonable risk of personal injury or property damage.

The Customer remains responsible for identifying and, when appropriate, removing or securing valuable, delicate, fragile, sentimental, electronic, or otherwise sensitive personal property prior to service. This includes, but is not limited to, televisions, speakers, electronics, artwork, fragile decorations, specialty furnishings, unsecured lighting, valuable garden accessories, and other items that may require special handling or protection.

The Customer acknowledges that exterior cleaning operations involve the use of water, cleaning solutions, hoses, equipment, tools, and normal movement throughout the work area. When Pura Softwash moves or relocates personal property as part of normal service preparation, the Company will exercise commercially reasonable care but does not assume responsibility for pre-existing damage, deterioration, fading, oxidation, corrosion, weakened materials, loose components, defective construction, failing finishes, or other conditions that existed prior to handling or cleaning.

Items moved by Pura Softwash may be relocated to a reasonably safe area of the Property during service and returned or repositioned when reasonably practical following completion of the work. Pura Softwash does not guarantee that items will be returned to their exact original position or configuration.

Pura Softwash shall not be responsible for damage resulting from undisclosed fragility, excessive weight, structural weakness, deterioration, defective components, pre-existing damage, or other conditions that were not reasonably apparent before an item was moved, handled, protected, or cleaned around.

Nothing contained within this Section shall relieve Pura Softwash from responsibility for damage directly resulting from the Company’s gross negligence or willful misconduct where such liability cannot legally be limited or excluded.

Section 14.2 – Underground Utilities & Hidden Improvements

The Customer shall identify and disclose the location of any known underground, concealed, or otherwise non-visible improvements that may reasonably be affected by hoses, equipment, foot traffic, water flow, or normal cleaning operations prior to the commencement of services.

Such improvements include, but are not limited to, irrigation systems, sprinkler heads, drip irrigation lines, invisible pet fencing, septic systems, septic lids, leach fields, drainage systems, dry wells, underground electrical wiring, low-voltage wiring, landscape lighting, communication cables, underground utility lines, wells, well heads, cisterns, buried tanks, utility boxes, cleanouts, valve boxes, and any other concealed improvements located on the Property.

Pura Softwash shall not be responsible for damage to underground or concealed improvements that were not reasonably visible or were not disclosed to the Company before work commenced. The Customer acknowledges that many underground improvements cannot be identified through ordinary visual inspection and accepts responsibility for providing accurate information regarding their location.

The Customer further agrees to identify any areas of the Property that should be avoided due to concealed hazards, unstable ground conditions, recently completed construction, underground utilities, or other conditions that may create an unreasonable risk during the performance of the contracted services.

Section 15 – Drone Operations & Aerial Services

Pura Softwash may utilize Federal Aviation Administration (“FAA”) compliant unmanned aircraft systems (“UAS” or “drones”) in connection with certain services, including but not limited to roof cleaning, exterior building washing, inspections, project documentation, photography, videography, estimating, quality control, and other operational purposes. All drone operations shall be conducted by appropriately qualified personnel in accordance with applicable federal, state, and local laws and regulations.

The Customer authorizes Pura Softwash to operate drones over and around the Property as reasonably necessary to perform the contracted services. Such authorization includes the collection of aerial photographs, videos, and other visual documentation for estimating, operational planning, quality assurance, customer records, warranty administration, and internal business purposes.

The Customer acknowledges that drone operations are subject to numerous conditions beyond the Company’s control, including but not limited to weather conditions, precipitation, excessive wind, fog, smoke, temporary flight restrictions, FAA regulations, airspace limitations, emergency response activities, satellite or GPS interference, magnetic interference, radio frequency interference, equipment malfunction, battery limitations, wildlife activity, neighboring property conditions, and other operational hazards.

Pura Softwash reserves the right to postpone, modify, limit, or discontinue drone operations whenever, in its sole professional judgment, continued aerial operations would violate applicable regulations or present an unreasonable safety, operational, or equipment risk. If drone operations cannot be safely or legally performed, the Company may complete the services using alternative methods, reschedule the services, modify the Scope of Services, or decline to perform portions of the work requiring aerial access.

The Customer agrees to disclose any known conditions that may interfere with safe drone operations, including overhead utility lines, guy wires, temporary structures, cranes, construction activities, restricted access areas, unusually aggressive wildlife, or other known hazards located on or adjacent to the Property.

The Customer understands that drone operations do not constitute a comprehensive roof inspection, structural inspection, engineering evaluation, code compliance review, or property condition assessment. Any observations made by Pura Softwash during aerial operations are incidental to the contracted services and shall not be interpreted as professional inspection findings or warranties regarding the condition of the Property.

Unless specifically included within the approved Scope of Services, drone services do not include aerial surveying, engineering reports, thermal imaging, mapping, structural evaluations, insurance inspections, roof certifications, or other specialized aerial consulting services.

Pura Softwash shall not be liable for delays, incomplete services, or modifications to the Scope of Services resulting from circumstances that prevent safe or lawful drone operations, including FAA restrictions, weather conditions, equipment limitations, or other events beyond the Company’s reasonable control.

Nothing contained within this Agreement shall be construed as a warranty or guarantee that drone operations will be available, feasible, or necessary for every project. Pura Softwash’s responsibility is limited to conducting aerial operations, when utilized, in a safe, lawful, and commercially reasonable manner consistent with applicable regulations and accepted industry practices.

Section 16 – Water Supply, Utilities & Environmental Conditions

The Customer agrees to provide Pura Softwash with reasonable access to functioning exterior water sources and electrical service, when required, for the performance of the contracted services unless otherwise agreed in writing. Unless specifically stated in the approved Scope of Services, all water and electrical utilities utilized during the performance of the work shall be supplied by the Customer at no additional cost to Pura Softwash.

The Customer is responsible for informing Pura Softwash prior to the commencement of services if the Property is supplied by a private well, cistern, rainwater collection system, reclaimed water system, limited-capacity water source, generator-powered utilities, or any other utility system that may affect the Company’s ability to safely perform the contracted services.

While Pura Softwash makes reasonable efforts to conserve water during its operations, the Customer acknowledges that exterior cleaning requires a continuous water supply for cleaning operations, equipment operation, rinsing, and landscaping protection. The Company shall not be responsible for interruptions in service resulting from inadequate water pressure, insufficient water volume, utility failures, frozen plumbing, equipment supplied by the Customer, or other utility limitations beyond the Company’s reasonable control.

If water pressure, water volume, electrical service, or other required utilities become unavailable or insufficient during the performance of services, Pura Softwash reserves the right to suspend operations until utilities are restored, modify the Scope of Services, reschedule the work, or terminate the service visit if completion is not reasonably possible. Additional service charges, return trip fees, or rescheduling fees may apply where utility limitations prevent completion of the contracted services.

The Customer acknowledges that environmental conditions may affect the timing, effectiveness, and appearance of exterior cleaning services. Weather conditions including, but not limited to, rain, wind, freezing temperatures, excessive heat, humidity, pollen, airborne dust, wildfire smoke, falling leaves, construction activity, irrigation systems, nearby landscaping, and other environmental factors may influence cleaning results before, during, or after the completion of services.

Certain soft washing treatments continue to work following application and may rely upon natural weather conditions, including rainfall, to achieve their intended results. Variations in weather patterns may affect the amount of time required for biological growth to fully break down or for treated surfaces to reach their final appearance. Such variations shall not be considered defects in the services performed.

Pura Softwash shall not be responsible for the reappearance of pollen, dust, dirt, insects, spider webs, bird droppings, tree sap, leaves, airborne contaminants, or other environmental conditions that naturally accumulate following the completion of services. Exterior cleaning restores surfaces at a specific point in time and does not prevent future accumulation of environmental contaminants.

Nothing contained within this Agreement shall be construed as a warranty or guarantee regarding weather conditions, utility availability, environmental factors, water quality, or the continued cleanliness of exterior surfaces following the completion of services. Pura Softwash’s responsibility is limited to performing the contracted services using commercially reasonable methods under the conditions existing at the time of service.

Section 16.1 – Hazardous Materials & Unsafe Conditions

Pura Softwash does not provide environmental remediation, hazardous material abatement, hazardous waste removal, mold remediation, lead abatement, asbestos abatement, chemical cleanup, or other specialized environmental services unless expressly agreed to in writing.

The Customer represents that, to the best of their knowledge, the Property does not contain hazardous materials or unsafe conditions that would materially affect the performance of the contracted services. The Customer agrees to disclose any known hazardous conditions, environmental concerns, or safety hazards prior to the commencement of work.

If Pura Softwash discovers or reasonably suspects the presence of asbestos-containing materials, lead-based paint, mold requiring professional remediation, chemical contamination, petroleum contamination, hazardous waste, biological contamination, structural instability, unsafe electrical conditions, or any other condition that, in the Company’s sole professional judgment, presents an unreasonable health, safety, environmental, or regulatory risk, the Company reserves the right to immediately suspend, postpone, modify, or terminate the services until such condition has been properly evaluated, corrected, or remediated by qualified professionals.

Pura Softwash shall have no obligation to test for, identify, confirm, remove, remediate, or report hazardous materials beyond any duties imposed by applicable law. Any observations made by the Company regarding potential hazardous conditions are incidental to the contracted services and shall not be interpreted as professional environmental, engineering, or safety evaluations.

Any delays, additional labor, return trips, mobilization costs, or other expenses resulting from hazardous conditions, undisclosed site conditions, or the suspension of work under this Section may result in additional charges, provided such charges are otherwise permitted under this Agreement or approved by the Customer where required.

Nothing contained within this Section shall relieve Pura Softwash from liability for damages directly resulting from the Company’s gross negligence or willful misconduct where such liability cannot legally be limited or excluded.

Section 16.2 – Animals, Insects & Biological Hazards

The Customer is responsible for securing all pets, livestock, domestic animals, and other animals located on the Property prior to the commencement of services. The Customer shall also notify Pura Softwash of any known aggressive animals, nesting wildlife, insect infestations, or other biological hazards that may affect the safe performance of the contracted services.

Pura Softwash reserves the right to postpone, suspend, modify, or discontinue services whenever aggressive animals, bees, wasps, hornets, yellow jackets, rodents, snakes, bats, birds, wildlife, animal waste, deceased animals, insect infestations, or other biological hazards are encountered that, in the Company’s sole professional judgment, present an unreasonable risk to personnel, customers, neighboring property, or equipment.

Unless specifically included within the approved Scope of Services, Pura Softwash does not provide pest control, wildlife removal, animal relocation, nest removal, biohazard cleanup, animal waste removal, carcass disposal, insect extermination, or environmental remediation services.

If biological hazards prevent the safe performance of the contracted services, Pura Softwash may suspend work until the hazard has been properly removed or controlled by the Customer or an appropriately licensed third-party contractor. Any resulting delays, return trips, rescheduling, or additional mobilization may be subject to additional charges as otherwise permitted under this Agreement.

The Customer acknowledges that exterior cleaning operations may temporarily disturb insects, wildlife, or animals occupying the Property. Pura Softwash shall not be responsible for the normal movement, relocation, or behavior of insects, birds, or wildlife resulting from the ordinary performance of the contracted services, provided the Company has exercised commercially reasonable care.

Section 17 – Warranty & Satisfaction Guarantee

Pura Softwash is committed to providing professional exterior cleaning services performed in a safe, workmanlike, and commercially reasonable manner. Subject to the terms of this Agreement, the Company warrants that it will perform the contracted services using accepted industry practices and reasonable care.

Upon completion of the services, the Customer shall promptly inspect the work and notify Pura Softwash of any concerns regarding the quality of the services. The Customer agrees to provide the Company with a reasonable opportunity to inspect the Property and, at the Company’s sole discretion, correct any verified workmanship deficiencies before obtaining services from another contractor or seeking reimbursement for corrective work.

Unless otherwise stated in writing, Pura Softwash provides a One (1) Year Satisfaction Guarantee on residential soft washing services for the original treated surfaces only. If qualifying organic growth, including algae, visible mold and mildew staining, or similar biological contamination returns to the treated surface within one (1) year under normal environmental conditions, Pura Softwash will, at its sole option, re-treat the affected area at no additional charge. This warranty applies only to the original Customer and the original Property identified in the approved Scope of Services and is not transferable.

This warranty applies solely to the recurrence of qualifying biological growth and does not guarantee that exterior surfaces will remain clean or free from normal environmental accumulation. Dust, dirt, pollen, spider webs, insect activity, bird droppings, tree sap, leaf debris, irrigation staining, construction dust, road film, airborne contaminants, weather-related staining, or other naturally occurring conditions are specifically excluded from warranty coverage.

The warranty shall be void, in whole or in part, if any of the following occur after completion of the services:

The treated surfaces are altered, repaired, painted, stained, sealed, or otherwise modified by any person other than Pura Softwash;
The Property experiences fire, flooding, storm damage, hail, high winds, falling trees, vandalism, or other casualty events;
The affected surfaces suffer deterioration due to age, oxidation, weathering, defective materials, improper installation, structural movement, or lack of maintenance;
The Customer fails to maintain reasonable drainage, gutters, landscaping, or other conditions contributing to biological growth;
Third-party contractors perform work affecting the treated surfaces;
Chemicals, fertilizers, irrigation systems, sprinklers, or other external conditions contribute to staining or contamination; or
The conditions complained of are excluded elsewhere within this Agreement.

The warranty does not cover pre-existing defects, permanent staining, oxidation, fading, paint failure, coating failure, hard water stains, rust, efflorescence, mineral deposits, artillery fungus, manufacturing defects, structural defects, cosmetic imperfections, or any condition unrelated to the recurrence of qualifying biological growth.

As part of its continuing maintenance program, Pura Softwash may offer an Annual Touch-Up Program or other maintenance services. Participation in any maintenance program shall be governed by the separate terms and pricing in effect at the time of renewal and shall not modify or extend this warranty unless expressly stated in writing.

EXCEPT FOR THE EXPRESS WARRANTY SET FORTH IN THIS SECTION, PURA SOFTWASH DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, HABITABILITY, OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, USAGE OF TRADE, OR PERFORMANCE.

The remedies provided in this Section constitute the Customer’s exclusive remedy for any claim relating to the quality or performance of the services. Under no circumstances shall the Customer be entitled to recover the cost of repairs or services performed by third parties unless Pura Softwash has first been provided written notice of the alleged deficiency and a reasonable opportunity to inspect and correct the issue.

Nothing contained in this Section shall be construed as a guarantee that exterior surfaces will remain permanently free of biological growth, staining, discoloration, or environmental contamination. The Company’s sole obligation under this warranty is limited to the remedies expressly provided herein.

Section 18 – Pricing, Payment, Collections & Regulatory Matters

The Customer agrees to pay the total amount set forth in the approved estimate, proposal, invoice, change order, or other written pricing document issued by Pura Softwash. All pricing is based upon the information available at the time the estimate is prepared and is subject to adjustment if actual site conditions materially differ from those represented by the Customer or reasonably observable during the estimating process.

Unless otherwise agreed in writing, residential projects require a ten percent (10%) non-refundable deposit to secure scheduling. Commercial projects require a twenty-five percent (25%) non-refundable deposit unless different terms are stated in writing. Deposits compensate the Company for scheduling, administrative preparation, mobilization, labor allocation, material procurement, and the reservation of service time.

Payment in full is due immediately upon completion of the contracted services unless other written payment terms have been expressly approved by Pura Softwash. The Company reserves the right to suspend future services, withhold warranty performance, or decline additional work until all outstanding balances have been paid in full.

The Customer agrees to maintain a valid payment method on file when requested by Pura Softwash. If payment is not received when due, the Company may charge the payment method on file for any unpaid balance in accordance with the Customer’s authorization and applicable law.

Accepted forms of payment include cash, personal or business check, credit card, debit card, electronic payment, ACH transfer, or any other payment method approved by Pura Softwash. Returned checks, rejected electronic payments, chargebacks, or declined transactions may be subject to applicable fees permitted by law.

Any additional work requested after acceptance of the original estimate shall constitute a change order. Change orders may be approved verbally, electronically, by text message, by email, in writing, or by the Customer’s authorization to proceed with the additional work. The Customer agrees to pay all approved change orders in addition to the original contract price.

If unforeseen conditions are encountered that materially increase the labor, equipment, materials, time, safety requirements, or complexity necessary to complete the services, Pura Softwash shall promptly notify the Customer. No additional charges for such unforeseen conditions shall be incurred without the Customer’s approval, except where immediate action is reasonably necessary to protect persons, property, or comply with applicable law.

Any invoice not paid when due may accrue interest at the lesser of one and one-half percent (1.5%) per month (eighteen percent (18%) per annum) or the maximum rate permitted by applicable law until paid in full.

If the Customer fails to make payment when due, Pura Softwash may, to the extent permitted by applicable law:

Suspend or refuse future services;
Revoke promotional pricing, discounts, maintenance pricing, or special offers;
Refer the account to a collection agency or attorney;
Report the delinquent account to commercial credit reporting agencies where permitted by law;
Recover all reasonable costs of collection, including administrative costs, collection agency fees, court costs, expert witness fees, reasonable attorney’s fees, and other expenses incurred in collecting the outstanding balance; and
Exercise any other rights or remedies available under this Agreement or applicable law.

The Customer agrees not to withhold payment based upon claims unrelated to the services performed or because of conditions specifically excluded elsewhere in this Agreement. Any disputed amount shall be communicated to Pura Softwash promptly in writing, and the parties agree to cooperate in good faith to resolve any billing dispute.

No payment made by the Customer shall constitute a waiver of any rights held by Pura Softwash, and acceptance of partial payment shall not operate as an accord and satisfaction unless expressly agreed to in a written document signed by an authorized representative of Pura Softwash.

Nothing contained within this Section shall limit any other legal or equitable remedies available to Pura Softwash for the recovery of unpaid amounts or the enforcement of this Agreement.

Section 18.1 – Taxes, Permits & Regulatory Compliance

Unless otherwise expressly stated in the approved estimate or required by applicable law, the Customer shall be responsible for all applicable sales taxes, use taxes, governmental fees, permit fees, inspection fees, disposal fees, environmental compliance fees, utility charges, homeowner association fees, or other governmental assessments associated with the contracted services.

Pura Softwash shall obtain only those permits or approvals that are expressly identified in the approved Scope of Services as the Company’s responsibility. The Customer remains responsible for obtaining any approvals, permissions, consents, homeowner association authorizations, condominium association approvals, architectural review approvals, access permissions, or other authorizations required for the performance of the contracted services unless otherwise agreed to in writing.

If, after execution of this Agreement, any governmental authority, regulatory agency, municipality, utility provider, homeowners’ association, condominium association, or other governing entity imposes additional requirements, fees, restrictions, permits, inspections, environmental compliance measures, disposal requirements, or other obligations that materially affect the performance or cost of the contracted services, Pura Softwash reserves the right to reasonably adjust the contract price, modify the Scope of Services, or reschedule the work as necessary. The Company shall notify the Customer of any such material changes before performing additional work, except where immediate action is reasonably necessary to protect persons, property, or comply with applicable law.

The Customer represents that the Property may lawfully receive the contracted services and that no known deed restriction, covenant, homeowners’ association rule, condominium regulation, municipal ordinance, or other legal restriction prohibits the performance of the services. The Customer agrees to indemnify and hold harmless Pura Softwash from any claims, fines, penalties, or costs arising from the Customer’s failure to obtain required approvals or comply with applicable restrictions, except to the extent resulting from the Company’s gross negligence or willful misconduct.

Nothing contained within this Section shall be construed as requiring Pura Softwash to provide legal advice, interpret governmental regulations, determine permit requirements beyond those expressly assumed by the Company, or ensure the Customer’s compliance with laws, ordinances, association rules, or private restrictions applicable to the Property. Pura Softwash’s responsibility is limited to performing the contracted services in compliance with the obligations expressly assumed under this Agreement and applicable law.

Section 19 – Scheduling, Delays, Rescheduling & Cancellation

Pura Softwash will make commercially reasonable efforts to perform the contracted services on the scheduled service date. However, all scheduling is subject to weather conditions, equipment availability, staffing, safety considerations, regulatory requirements, emergency service calls, and other circumstances beyond the Company’s reasonable control. Unless expressly guaranteed in writing, all scheduled service dates and arrival times are estimates only and are not guaranteed.

The Customer acknowledges that exterior cleaning is weather-dependent and may require postponement or interruption due to rain, lightning, excessive wind, freezing temperatures, extreme heat, unsafe working conditions, or other environmental conditions that, in Pura Softwash’s professional judgment, could affect safety or the quality of the services. The Company reserves the right to reschedule services whenever such conditions exist without constituting a breach of this Agreement.

Unless otherwise agreed in writing, the Customer shall provide unrestricted access to the Property on the scheduled service date. The Customer shall ensure that all gates are unlocked, pets are secured, vehicles and other obstructions are removed from designated work areas, utilities required for the performance of the services remain available, and all required property preparation has been completed.

If Pura Softwash is unable to perform the contracted services due to the Customer’s failure to provide access, failure to prepare the Property, unavailable utilities, unsafe conditions, inaccurate information, or any other condition within the Customer’s control, the Company may reschedule the appointment and assess a reasonable return trip, mobilization, or service call fee.

The Customer may request to reschedule services by providing reasonable advance notice to Pura Softwash. The Company will make commercially reasonable efforts to accommodate rescheduling requests based upon crew availability, weather conditions, and existing scheduling commitments. Rescheduling requests do not guarantee a specific future service date.

Except where prohibited by applicable law, cancellations requested less than twenty-four (24) hours before the scheduled service date may be subject to a cancellation fee of up to one hundred percent (100%) of the scheduled service value when crews, equipment, materials, or subcontractors have already been allocated to the project or when the Company is unable to reasonably fill the reserved appointment. The Customer acknowledges that this fee represents a reasonable estimate of the Company’s administrative, scheduling, labor, mobilization, and opportunity costs and is not intended as a penalty.

Pura Softwash reserves the right to cancel, postpone, or terminate services prior to or during performance if conditions are determined to be unsafe, unlawful, impractical, or materially different from those represented by the Customer; if required utilities become unavailable; if access to the Property is denied; if hazardous conditions are encountered; or if continuation of the work would present an unreasonable risk to persons, property, or Company personnel. In such cases, the Company may issue a revised estimate, modify the Scope of Services, reschedule the work, or terminate this Agreement without further obligation other than refunding any amounts required by applicable law.

If services are interrupted after work has commenced due to weather, emergency conditions, utility failures, or other circumstances beyond the Company’s reasonable control, Pura Softwash may return to complete the remaining services when conditions permit. The Customer acknowledges that multi-day completion, weather delays, or temporary interruptions are normal aspects of exterior cleaning operations and shall not constitute defective performance.

Failure by either party to enforce any scheduling provision on one occasion shall not constitute a waiver of that provision or of any other rights under this Agreement.

Nothing contained within this Section shall limit Pura Softwash’s rights under any other provision of this Agreement or applicable law regarding payment obligations, deposits, collection of unpaid amounts, or termination of services.

Section 20 – Assumption of Risk

The Customer acknowledges that professional exterior cleaning, including soft washing, pressure washing, window cleaning, roof cleaning, concrete cleaning, drone-assisted services, and related work, involves inherent risks that cannot be completely eliminated despite the exercise of reasonable care and accepted industry practices.

By accepting this Agreement, the Customer knowingly and voluntarily assumes all ordinary and inherent risks associated with the contracted services, including those arising from the age, condition, construction, maintenance, prior repairs, materials, or existing deterioration of the Property.

The Customer specifically acknowledges and accepts that professional exterior cleaning may reveal, expose, or make more apparent conditions that previously existed but were concealed by dirt, algae, visible mold and mildew staining, oxidation, weathering, or other environmental contaminants. Such conditions may include, but are not limited to:

Peeling, flaking, or failing paint;
Oxidation, fading, chalking, or cosmetic discoloration;
Loose or damaged siding, trim, gutters, fascia, or soffits;
Failed caulking, sealants, flashing, or weatherproofing;
Water intrusion resulting from pre-existing construction defects or failed building components;
Cracked, deteriorated, or defective roofing materials;
Failed insulated window seals, scratched glass, fabrication debris, or defective glazing;
Loose mortar, deteriorated masonry, cracked concrete, settlement, spalling, or paver movement;
Existing structural defects, hidden deterioration, wood rot, insect damage, or decay;
Failure of paint, stain, sealers, coatings, or other finishes that were improperly applied, improperly cured, weathered, or otherwise deteriorated;
Temporary stress to landscaping or vegetation despite commercially reasonable protection procedures; and
Other pre-existing conditions described throughout this Agreement.

The Customer further acknowledges that exterior surfaces naturally continue to accumulate dirt, pollen, dust, algae, visible mold and mildew staining, mildew, spider webs, insects, bird droppings, tree sap, leaf debris, and other environmental contaminants following completion of the services. Pura Softwash does not guarantee that treated surfaces will remain permanently clean or free from future biological growth or environmental accumulation.

The Customer understands that no professional cleaning method can safely remove every stain, discoloration, oxidation, mineral deposit, rust stain, hard water stain, artillery fungus, paint overspray, construction residue, or other permanent cosmetic condition without the possibility of damaging the underlying surface. The Customer accepts that certain conditions may remain visible after completion of the contracted services despite commercially reasonable cleaning efforts.

The Customer acknowledges that Pura Softwash has made no representation that the services will restore the Property to “like new” condition, increase the structural integrity or service life of any building component, correct pre-existing defects, or eliminate the need for future maintenance, repairs, painting, staining, sealing, or replacement.

The Customer has had the opportunity to ask questions regarding the services to be performed, understands the nature of the work being performed, has reviewed the risks disclosed throughout this Agreement, and voluntarily authorizes Pura Softwash to proceed with the contracted services subject to the terms and conditions contained herein.

Nothing contained within this Section shall be interpreted as requiring the Customer to assume responsibility for damages directly caused by Pura Softwash’s gross negligence, willful misconduct, or violations of applicable law where such liability cannot legally be limited or waived. Rather, this Section is intended to allocate responsibility for the ordinary and inherent risks of professional exterior cleaning and for the pre-existing conditions and limitations disclosed throughout this Agreement.

Section 21 – Limitation of Liability

To the fullest extent permitted by applicable law, the total cumulative liability of Pura Softwash, its owners, officers, directors, employees, agents, subcontractors, affiliates, successors, and assigns for any and all claims, damages, losses, costs, liabilities, or expenses arising out of or relating to the services performed under this Agreement, regardless of the legal theory asserted, including contract, tort (including negligence), warranty, strict liability, or otherwise, shall not exceed the total amount actually paid by the Customer to Pura Softwash for the specific services giving rise to the claim.

Under no circumstances shall Pura Softwash be liable for any indirect, incidental, consequential, exemplary, special, punitive, enhanced, or lost-profit damages, including but not limited to loss of use, loss of enjoyment, loss of income, loss of business, loss of profits, business interruption, diminution in property value, relocation expenses, substitute services, water intrusion resulting from pre-existing defects, or any other consequential economic loss or damage arising from conditions beyond Pura Softwash’s reasonable control, even if advised of the possibility of such damages.

The Customer acknowledges that the pricing for the contracted services has been established in reliance upon the liability limitations contained in this Agreement and that these limitations constitute a material basis of the parties’ bargain. The Customer further agrees that, absent these limitations, the cost of the services would be substantially greater.

Pura Softwash shall not be liable for damages, conditions, or losses arising from or related to:

Pre-existing defects, deterioration, damage, or improper installation;
Conditions revealed by the removal of dirt, algae, visible mold and mildew staining, oxidation, or other contaminants;
Failure of paint, stain, coatings, sealers, caulking, flashing, weatherproofing, or other protective finishes due to age, improper application, improper curing, defective materials, or normal deterioration;
Water intrusion resulting from pre-existing defects, failed building components, defective seals, deteriorated caulking, failed flashing, improper construction, or other existing conditions;
Oxidation, fading, chalking, discoloration, weathering, cosmetic imperfections, or normal aging;
Permanent stains, mineral deposits, rust, efflorescence, hard water stains, artillery fungus, paint overspray, or other conditions that cannot be removed through standard cleaning methods;
Failure or deterioration of roofing materials, siding, windows, masonry, concrete, landscaping, irrigation systems, or other property components due to age, latent defects, manufacturer defects, acts of nature, or conditions beyond the Company’s reasonable control;
Delays, rescheduling, or incomplete performance caused by weather, utility failures, governmental restrictions, emergency conditions, equipment failures, or other events beyond the Company’s reasonable control;
Acts or omissions of the Customer or third parties; or
Any matter expressly excluded elsewhere within this Agreement.

The Customer agrees that any claim relating to the services shall be limited to the remedies expressly provided within this Agreement. The remedies described in Section 17 (Warranty & Satisfaction Guarantee) constitute the Customer’s sole and exclusive remedies for any claim concerning the quality, performance, or workmanship of the contracted services, except to the extent otherwise required by applicable law.

Nothing contained herein shall expand, modify, or create any warranty beyond those expressly stated in this Agreement.

Nothing contained within this Section shall limit liability for gross negligence, willful misconduct, fraud, or any other liability that cannot legally be limited or excluded under applicable law. If any portion of this Section is determined to be unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

Section 21.1 – Neighboring Properties & Third-Party Claims

Pura Softwash shall exercise commercially reasonable care to minimize the impact of its operations on neighboring properties, including the use of appropriate application techniques, runoff management practices, plant protection procedures, and other accepted industry methods. However, the Customer acknowledges that exterior cleaning necessarily involves the use of water, cleaning solutions, environmental conditions, and equipment that cannot be completely controlled under all circumstances.

The Customer understands and accepts that wind, weather, drainage patterns, surface grading, existing site conditions, irrigation systems, and other environmental factors may influence the movement of water, cleaning solutions, airborne mist, debris, or runoff during or after the performance of the contracted services despite the exercise of commercially reasonable care.

To the fullest extent permitted by applicable law, Pura Softwash shall not be liable for claims, damages, or losses involving neighboring properties or third parties arising from runoff, overspray, drifting mist, airborne contaminants, drainage, landscaping, vegetation, vehicles, structures, personal property, or other conditions beyond the Company’s reasonable control after commercially reasonable precautions have been taken.

The Customer represents that they have the authority to authorize the contracted services and accepts responsibility for notifying neighboring property owners of the work if such notice is required by applicable law, homeowners’ association rules, condominium regulations, easement agreements, or other private restrictions. Unless expressly agreed to in writing, Pura Softwash shall have no duty to obtain permission from neighboring property owners or to provide notice to third parties prior to performing the contracted services.

If a third party asserts a claim arising from the performance of the contracted services, the Customer agrees to promptly notify Pura Softwash and cooperate in good faith by providing reasonable access to the Property, relevant information, and documentation necessary for the Company to investigate, inspect, and respond to the claim.

Nothing contained within this Section shall relieve Pura Softwash from responsibility for property damage directly caused by the Company’s gross negligence, willful misconduct, or other liability that cannot legally be limited or excluded under applicable law.

Section 22 – Indemnification

To the fullest extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Pura Softwash, its owners, officers, directors, employees, agents, subcontractors, affiliates, successors, and assigns from and against any and all claims, demands, actions, lawsuits, liabilities, damages, judgments, fines, penalties, losses, costs, and expenses, including reasonable attorney’s fees and litigation expenses, arising out of or relating to:

The Customer’s breach of this Agreement;
The Customer’s failure to disclose known property conditions, defects, hazards, or other material information affecting the performance of the services;
Unsafe conditions existing on the Property that were not created by Pura Softwash;
The acts or omissions of the Customer, the Customer’s family members, tenants, guests, invitees, contractors, or other third parties;
Injuries or property damage resulting from the Customer’s failure to secure pets, children, vehicles, personal property, landscaping, or other items as required by this Agreement;
The Customer’s failure to provide safe and reasonable access to the Property;
Claims asserted by third parties arising from conditions existing on the Property prior to the commencement of services; or
Any matter for which responsibility has been allocated to the Customer under this Agreement.

The Customer further agrees to indemnify and hold harmless Pura Softwash from any claim, demand, or proceeding brought by a homeowners’ association, condominium association, tenant, neighboring property owner, governmental agency, insurance carrier, or any other third party arising from the Customer’s authorization for Pura Softwash to perform the contracted services, except to the extent such claim results directly from the gross negligence or willful misconduct of Pura Softwash.

If any third party asserts a claim relating to the services performed under this Agreement, the Customer agrees to promptly notify Pura Softwash of the claim and cooperate in good faith with the Company’s reasonable requests for information, documentation, inspections, or access necessary to investigate or defend the matter.

Pura Softwash agrees to remain responsible for damages directly caused by its own gross negligence, willful misconduct, or other liability that cannot be limited or excluded under applicable law. Nothing contained within this Section shall be interpreted as requiring the Customer to indemnify Pura Softwash for claims arising solely from such conduct.

The indemnification obligations contained within this Section shall survive the completion, cancellation, expiration, or termination of this Agreement and shall remain enforceable to the fullest extent permitted by applicable law.

Nothing contained within this Section shall limit any additional rights, remedies, defenses, or protections otherwise available to either party under this Agreement or applicable law.

Section 23 – Photography, Video & Media Authorization

The Customer acknowledges that Pura Softwash may photograph, video record, or otherwise document the Property before, during, and after the performance of the contracted services. Such documentation may be obtained using handheld cameras, mobile devices, unmanned aircraft systems (“drones”), or other commercially reasonable equipment.

The Customer authorizes Pura Softwash to create and maintain photographic and video documentation of the Property for legitimate business purposes, including but not limited to:

Preparing estimates and proposals;
Documenting pre-existing conditions;
Planning and performing the contracted services;
Quality control and workmanship verification;
Warranty administration;
Customer service;
Insurance documentation;
Risk management;
Employee training; and
Internal business records.

The Customer understands that this documentation is an important part of Pura Softwash’s quality assurance process and agrees that photographs and videos necessary to perform, document, or defend the services may be taken regardless of whether the Customer authorizes promotional use.

If the Customer separately authorizes promotional use, Pura Softwash may use photographs or videos of the Property for marketing, advertising, educational materials, social media, the Company’s website, printed materials, presentations, trade publications, or other promotional purposes.

Unless otherwise agreed in writing, Pura Softwash will make commercially reasonable efforts to avoid displaying personal identifying information, including house numbers, license plates, or individuals, when using media for promotional purposes. However, the Customer acknowledges that complete anonymity cannot always be guaranteed.

The Customer represents that they have the authority to grant permission for photography and video recording of the Property and agree to indemnify and hold harmless Pura Softwash from claims arising out of the Customer’s lack of authority to provide such authorization.

The Customer understands that drone photography and aerial video may be utilized in accordance with Section 15 (Drone Operations & Aerial Services) whenever appropriate for estimating, documenting, inspecting, quality assurance, or performing the contracted services.

The Customer may revoke authorization for future promotional use of photographs or videos at any time by providing written notice to Pura Softwash. Such revocation shall not require the Company to remove, recall, or destroy materials that were lawfully published, distributed, or produced prior to receipt of the written revocation.

The Customer acknowledges that no compensation, royalty, licensing fee, or other payment shall be owed for the authorized use of photographs or videos as permitted under this Section.

Nothing contained within this Section shall be construed as granting Pura Softwash ownership of the Property or any intellectual property rights therein. This Section grants only the limited rights necessary to document the services performed and, where separately authorized by the Customer, to use such media for promotional and business purposes consistent with this Agreement.

Section 24 – Force Majeure & Events Beyond the Company’s Control

Pura Softwash shall not be liable for any delay, interruption, suspension, modification, incomplete performance, or failure to perform its obligations under this Agreement when such delay or non-performance results, directly or indirectly, from events or circumstances beyond the Company’s reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to:

Rain, snow, ice, lightning, hail, high winds, hurricanes, tornadoes, flooding, extreme temperatures, drought, wildfire smoke, or other severe weather conditions;
Acts of God or natural disasters;
Fire, explosion, utility outages, water shortages, equipment failures not caused by the Company’s negligence, or fuel shortages;
Labor shortages, employee illness, pandemics, epidemics, quarantines, or public health emergencies;
Governmental actions, emergency declarations, changes in laws or regulations, permits, temporary flight restrictions, FAA restrictions, road closures, or mandatory evacuations;
Civil unrest, terrorism, war, strikes, lockouts, transportation interruptions, supply chain disruptions, or material shortages;
Hazardous conditions discovered at the Property, including the presence of hazardous materials, unsafe structures, aggressive animals, insect infestations, electrical hazards, or any condition that, in the Company’s professional judgment, presents an unreasonable safety risk; and
Any other event or circumstance that is beyond the reasonable control of Pura Softwash and materially interferes with the Company’s ability to safely or lawfully perform the contracted services.

Upon the occurrence of a Force Majeure Event, Pura Softwash may, at its sole discretion, postpone, suspend, modify, reschedule, or terminate the affected services without being deemed in breach of this Agreement. The Company shall make commercially reasonable efforts to notify the Customer of any material scheduling changes and, where practical, resume or complete the services once the Force Majeure Event has ended.

If a Force Majeure Event substantially delays or prevents performance for an extended period, either party may terminate the unperformed portion of this Agreement by providing written notice to the other party. The Customer shall remain responsible for payment of all services performed, labor provided, materials used, and expenses reasonably incurred by Pura Softwash prior to the effective date of termination.

The occurrence of a Force Majeure Event shall not relieve the Customer of the obligation to pay for services already completed, approved change orders, or other amounts properly due under this Agreement.

Nothing contained within this Section shall excuse either party from performing obligations that reasonably can be performed despite the Force Majeure Event, nor shall it relieve Pura Softwash from liability for damages directly resulting from its own gross negligence, willful misconduct, or other liability that cannot legally be limited or excluded under applicable law.

Section 25 – Dispute Resolution, Governing Law, Notice of Claims & Attorney’s Fees

This Agreement shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles.

The parties agree to make every reasonable effort to resolve any dispute arising out of or relating to this Agreement through good-faith communication before initiating formal legal proceedings.

As a condition precedent to any legal action, the Customer shall provide Pura Softwash with written notice describing the nature of the alleged claim, defect, damage, or dispute in reasonable detail. Such notice shall be delivered within a reasonable time after the Customer discovers, or reasonably should have discovered, the alleged issue.

Upon receipt of written notice, Pura Softwash shall be afforded a reasonable opportunity to inspect the Property and, if the Company determines that a verified workmanship deficiency exists, to repair, re-clean, or otherwise cure the condition consistent with the remedies provided in this Agreement. The Customer shall not authorize repairs, replacement, corrective work, or remediation by another contractor prior to providing Pura Softwash this opportunity, except where emergency action is reasonably necessary to prevent imminent bodily injury or substantial property damage.

The Customer acknowledges that failure to provide the notice and opportunity to cure required by this Section may materially prejudice Pura Softwash’s ability to investigate or resolve the matter and may limit the Customer’s available remedies to the fullest extent permitted by applicable law.

If the parties are unable to resolve the dispute through good-faith discussions, they agree to participate in non-binding mediation before commencing litigation. The mediation shall take place in the State of Connecticut unless the parties mutually agree otherwise. Each party shall bear its own attorney’s fees and costs associated with mediation, and the mediator’s fees shall be shared equally unless otherwise agreed in writing.

If mediation does not resolve the dispute, any lawsuit or legal proceeding arising out of or relating to this Agreement shall be brought exclusively in a state or federal court of competent jurisdiction located within the State of Connecticut. The parties knowingly and voluntarily consent to the personal jurisdiction and venue of such courts and waive any objection based upon improper venue or forum non conveniens to the fullest extent permitted by law.

To the fullest extent permitted by applicable law, any legal action arising out of or relating to this Agreement or the services performed hereunder shall be commenced no later than one (1) year after the cause of action accrues, or within the shortest limitation period otherwise permitted by applicable law, whichever period is longer. Any claim not commenced within the applicable period shall be forever barred.

In any legal action, arbitration, mediation, collection proceeding, or other enforcement action arising out of or relating to this Agreement, the substantially prevailing party shall be entitled to recover its reasonable attorney’s fees, expert witness fees, court costs, collection costs, mediation fees, litigation expenses, and all other costs of enforcement to the fullest extent permitted by applicable law.

Nothing contained within this Agreement shall be construed as a waiver of any statutory construction lien, mechanic’s lien, payment bond, or other collection or security rights available to Pura Softwash under applicable law. The Company expressly reserves all rights and remedies available under Connecticut law for the collection of unpaid amounts.

The rights and remedies provided in this Agreement are cumulative and shall be in addition to any other rights or remedies available at law or in equity. A delay or failure by either party to exercise any right or remedy shall not constitute a waiver of that right or remedy.

If any provision of this Section is determined by a court of competent jurisdiction to be unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

25.1 Notice of Claim

The Customer shall promptly inspect the completed work upon notification that the services have been completed.

The Customer shall notify Pura Softwash in writing of any alleged defect, damage, deficiency, workmanship concern, or other claim relating to a visible or reasonably discoverable condition within seven (7) calendar days following completion of the services.

The written notice shall describe the alleged issue in reasonable detail and, where reasonably available, include photographs, videos, or other information sufficient to allow Pura Softwash to identify and investigate the condition.

Failure to provide written notice within this seven (7) calendar-day period shall constitute acceptance of the completed work and a waiver of any claim relating to visible or reasonably discoverable conditions to the fullest extent permitted by applicable law.

This seven (7) calendar-day notice requirement does not eliminate or shorten any rights expressly provided under Pura Softwash’s written One-Year Satisfaction Guarantee. Claims involving the recurrence of qualifying biological growth that are expressly covered by Section 17 shall remain subject to the terms, conditions, limitations, exclusions, and claim procedures applicable to that warranty.

Nothing in this Section shall waive any right or remedy that cannot legally be waived or limited under applicable law.

25.2 Right to Inspect and Cure

As a condition precedent to any claim, demand, reimbursement request, legal action, or other proceeding arising from or relating to the contracted services, the Customer agrees to provide Pura Softwash with written notice of the alleged deficiency and a reasonable opportunity to inspect the Property and investigate the alleged condition.

Following inspection, Pura Softwash shall have the right, at its sole discretion and where appropriate, to re-clean, re-treat, repair, or otherwise correct any verified issue for which Pura Softwash is responsible under this Agreement.

Except where immediate action is reasonably necessary to prevent imminent bodily injury or substantial additional property damage, the Customer shall not:

Authorize repairs or corrective work;
Hire another contractor to alter, repair, replace, clean, remediate, or otherwise modify the affected area;
Remove or materially alter evidence relating to the alleged condition; or
Commence legal proceedings relating to the alleged condition

before providing Pura Softwash with a reasonable opportunity to inspect and, where applicable, cure the alleged issue.

Pura Softwash shall not be responsible for the cost of repairs, replacement, remediation, cleaning, restoration, or other services performed by a third party without Pura Softwash’s prior written authorization, except where emergency action was reasonably necessary to prevent imminent bodily injury or substantial additional property damage.

Failure to provide Pura Softwash with the notice, inspection opportunity, and opportunity to cure required by this Section may constitute a waiver of the related claim or limit the Customer’s available remedies to the fullest extent permitted by applicable law.

25.3 Good-Faith Resolution and Mediation

The parties agree to make every reasonable effort to resolve any dispute arising out of or relating to this Agreement through good-faith communication before initiating formal legal proceedings.

If the parties are unable to resolve the dispute through good-faith discussions, they agree to participate in non-binding mediation before commencing litigation, unless emergency injunctive or other immediate legal relief is reasonably necessary.

Each party shall bear its own attorneys’ fees and costs associated solely with the mediation process unless otherwise agreed in writing, and the mediator’s fees shall be shared equally.

25.4 Attorneys’ Fees, Litigation Expenses & Collection Costs

In any legal action, proceeding, collection matter, or other enforcement action arising out of or relating to this Agreement, the substantially prevailing party shall be entitled to recover its reasonable attorneys’ fees, court costs, expert witness fees, litigation expenses, and other reasonable costs of enforcement to the fullest extent permitted by applicable law.

The Customer further agrees to reimburse Pura Softwash for all reasonable costs incurred in collecting unpaid balances, including collection agency fees, attorneys’ fees, court costs, administrative collection expenses, expert witness fees, and applicable interest as permitted by law.

Any unpaid balance may accrue interest in accordance with Section 18 of this Agreement.

Nothing contained within this Agreement shall be construed as a waiver of any statutory construction lien, mechanic’s lien, payment bond, collection remedy, security right, or other right available to Pura Softwash under applicable law.

25.5 Contractual Limitation Period

To the fullest extent permitted by applicable law, any legal action arising out of or relating to this Agreement or the services performed hereunder shall be commenced no later than one (1) year after the cause of action accrues, or within the shortest limitation period otherwise permitted by applicable law, whichever period is longer.

Any claim not commenced within the applicable period shall be barred to the fullest extent permitted by law.

25.6 Governing Law and Venue

RESERVED – PENDING LEGAL REVIEW.

No specific governing-law, jurisdiction, or exclusive-venue provision is included in this version pending further review regarding the appropriate provisions for Pura Softwash’s operations and the jurisdictions in which services may be performed.

25.7 Severability of Claims and Enforcement Provisions

If any provision of this Section is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified only to the minimum extent necessary to make it enforceable or, if modification is not possible, severed from this Agreement.

The remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.

Section 26 – Miscellaneous Provisions

This Agreement, together with the approved estimate, proposal, invoice, change orders, appendices, exhibits, and any documents expressly incorporated by reference, constitutes the entire agreement between the Customer and Pura Softwash regarding the services to be performed. It supersedes all prior negotiations, discussions, representations, understandings, proposals, advertisements, and agreements, whether oral or written, relating to the subject matter herein.

No amendment, modification, waiver, or supplement to this Agreement shall be valid unless made in writing and approved by both parties. No verbal statement, promise, representation, or course of dealing shall modify the terms of this Agreement.

The Customer represents and warrants that they are the owner of the Property or have full legal authority to authorize the contracted services and to enter into this Agreement on behalf of the Property owner. The Customer agrees to indemnify and hold harmless Pura Softwash from any claims arising out of the Customer’s lack of authority to authorize the services.

This Agreement may be executed by handwritten signature, electronic signature, electronic acceptance, email confirmation, text message authorization, online approval, payment of a deposit, authorization to schedule services, or by permitting Pura Softwash to commence work. The parties agree that electronic records and electronic signatures shall have the same legal force and effect as original handwritten signatures in accordance with the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN”), the Connecticut Uniform Electronic Transactions Act (“UETA”), and other applicable law.

If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified only to the extent necessary to make it enforceable or, if modification is not possible, severed from this Agreement. The remaining provisions shall remain in full force and effect and shall continue to be enforced to the fullest extent permitted by law.

No delay or failure by either party to exercise any right, remedy, or privilege under this Agreement shall constitute a waiver of that right or any other right. Any waiver shall be effective only if made in writing and signed by the party granting the waiver. A waiver of any breach shall not constitute a waiver of any subsequent or continuing breach.

Neither this Agreement nor any rights or obligations hereunder may be assigned by the Customer without the prior written consent of Pura Softwash. Pura Softwash may assign this Agreement or delegate performance to affiliated companies, qualified subcontractors, successors, or assigns, provided such assignment does not materially reduce the level of service owed to the Customer.

Nothing contained within this Agreement shall be construed as creating a partnership, joint venture, agency relationship, employer-employee relationship, or other fiduciary relationship between the parties. Pura Softwash is an independent contractor engaged to perform the services described herein.

Any provision of this Agreement that by its nature is intended to survive completion, cancellation, expiration, or termination of the Agreement shall survive, including but not limited to provisions concerning payment obligations, warranties, limitation of liability, indemnification, dispute resolution, attorney’s fees, media authorization, confidentiality, and any other rights or obligations that reasonably require survival.

Section titles and headings are provided solely for convenience and shall not affect the interpretation or construction of this Agreement.

The words “including,” “includes,” and similar terms shall be deemed to mean “including, without limitation.” The singular includes the plural, and the plural includes the singular, whenever the context so requires. References to one gender include all genders. This Agreement shall not be construed against either party solely because that party drafted or participated in drafting any portion of it.

In the event of any conflict between the approved estimate or proposal and these Terms and Conditions, the parties agree that any specifically negotiated written provisions contained within the approved estimate or proposal shall control only with respect to the specific subject addressed. In all other respects, these Terms and Conditions shall govern.

The Residential Service Agreement, approved estimate, change orders, Appendix A (Residential Terms & Conditions), warranty documents, maintenance program documents, and any documents expressly incorporated by reference are intended to be read together as a single integrated agreement.

The rights and remedies provided under this Agreement are cumulative and shall be in addition to any rights or remedies available under applicable law. The exercise of one remedy shall not preclude the exercise of any other remedy available to Pura Softwash.

The Customer acknowledges that they have had a reasonable opportunity to read this Agreement in its entirety, ask questions, seek independent legal advice if desired, and fully understand the rights, responsibilities, limitations, and obligations contained herein before authorizing Pura Softwash to perform the contracted services.

Customer Acknowledgment

By electronically accepting this Agreement, signing this Agreement, paying the required deposit, requesting that services be scheduled, authorizing Pura Softwash to begin work, or otherwise accepting the services described herein, the Customer acknowledges and agrees that:

The Customer has received, read, and had a reasonable opportunity to review the Residential Service Agreement, Appendix A – Residential Terms & Conditions, and all documents incorporated by reference.
The Customer understands the nature of the services to be performed and authorizes Pura Softwash to perform the contracted services.
The Customer has had the opportunity to ask questions regarding the services, this Agreement, and any risks associated with the work, and all questions have been answered to the Customer’s satisfaction.
The Customer understands that professional exterior cleaning may reveal pre-existing conditions, cannot safely remove every stain or cosmetic defect, and does not restore, repair, or replace building materials except where specifically stated in writing.
The Customer understands and voluntarily accepts the inherent risks associated with professional exterior cleaning as described throughout this Agreement.
The Customer has disclosed all known property conditions, defects, hazards, sensitive landscaping, utility limitations, and other information that may reasonably affect the performance of the services.
The Customer understands and accepts the Company’s warranty limitations, payment terms, scheduling policies, limitation of liability, indemnification provisions, dispute resolution procedures, and all other terms contained within this Agreement.
The Customer represents and warrants that they are the owner of the Property or are otherwise authorized to enter into this Agreement on behalf of the Property owner.
The Customer understands that this Agreement is a legally binding contract and has had the opportunity to seek independent legal advice prior to accepting its terms.
The Customer voluntarily agrees to be legally bound by all terms, conditions, limitations, warranties, exclusions, and obligations contained within this Agreement.

Electronic Acceptance. The Customer agrees that clicking “Approve,” signing electronically, replying affirmatively by email or text message, paying a deposit, requesting scheduling, authorizing Pura Softwash to begin work, or otherwise electronically or verbally accepting the services constitutes the Customer’s legally binding acceptance of this Agreement. The Customer further agrees that such electronic acceptance shall have the same force and effect as an original handwritten signature in accordance with the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN”), the Connecticut Uniform Electronic Transactions Act (“UETA”), and all other applicable laws governing electronic signatures and records.

BY ACCEPTING THIS AGREEMENT, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND VOLUNTARILY AGREE TO BE LEGALLY BOUND BY THE RESIDENTIAL SERVICE AGREEMENT, APPENDIX A – RESIDENTIAL TERMS & CONDITIONS, AND ALL DOCUMENTS INCORPORATED BY REFERENCE. THE CUSTOMER FURTHER ACKNOWLEDGES THAT THEY HAVE HAD THE OPPORTUNITY TO ASK QUESTIONS, REVIEW THE TERMS, AND SEEK INDEPENDENT LEGAL ADVICE PRIOR TO ACCEPTING THIS AGREEMENT.

Version 1.7
Effective Date: January 1, 2026
Last Updated: August 27th, 2026

Pura Softwash Terms and Conditions

Pura Softwash Terms and Conditions

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